Customer Satisfaction Surveys- Good Practices
Tari Dogra, Head of Division, IT Service Management, St. James’s Place Wealth Management
Strengthening IT by Streamlining Business Processes
Ken Soh, CIO & Director, e-Strategies, BH Global Corporation
Nurturing Advanced Technologies
Alex Attal, Head of Digital Services and Head of Business and Application Services, Fujitsu Americas
Transforming Business through IT Services
Brian Newcomb, Director HRIS, The Ohio State University Office of Human Resources
Revolutionizing IT Services
Nicole Chesmore, Assistant Vice President Infrastructure and Operations at Grinnell Mutual
The Changing Landscape of IT
Glenn R. Strachan, MA, CIO, Jhpiego
"Technology Drivers for IT Services (past, present and future)"
Chuck Rehberg, CTO, Trigent Software Inc
The Customer-Centric Paradigm Shift
Ben Brennan, IT Director, Oath
Improving Efficiency and Protecting Patient's Information by Automating the Identity and Access Management Process
Ana Agostini, Administrative Director-Information Technology Services, Memorial Healthcare System
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