With more than two decades of experience in numerous roles, including service delivery, technical support, ITIL, IT Service Management and IT strategy, Parmi Lally is an IT aficionado when it comes to IT relocations and startups. Parmi has worked as an IT consultant in New York and the City of London under the name Hot Spring Professional Limited. Two years ago, an opportunity was presented to Parmi by a finance organization, an old acquaintance that sought his assistance to relocate their IT setup from New York to London. Parmi instantly organized a team to cover all the client’s IT requirements and successfully completed the project within the specified deadline. Following this success, Parmi wanted to lend his hand to other organizations, which led him to found Hot Spring IT. Thereby, the firm started consulting companies in London, extending its roots and gaining notable clients through recommendations and commendations, hoisting the flag of success along the way.
Hot Spring IT offers a suite of services, including startups and relocations, server, desktop, network, voice, cloud, IT Security infrastructure and Managed IT services, all through a single door.
For us, it's always the client that comes foremost
Accordingly, Parmi recruits his team of highly skilled engineers and high caliber IT professionals according to a strict criteria, to ensure that the team is qualified and suited to the client’s needs.
Hot Spring IT’s services provision is based on a tailored approach. This relationship begins with Parmi spending time with the client, learning about their organization, its values and current IT landscape. After receiving this clear picture of the client’s needs, Parmi will recommend appropriate solutions which are `Best Fit’ to improve the organization’s IT function and delivery of their core Business. When the client is in need, Parmi himself acts as a ‘go-to’ person responding to all the queries, delivering a streamlined, secure and personalized experience. “For us, it's always the client needs that come foremost,” quips Parmi, Owner, and MD of Hot Spring IT.
Furthermore, if any of the solutions are unavailable, Parmi instantly contacts his network and avails the solution in no time. This flexible approach and offering of customizable solutions have not gone unnoticed. Hot Spring IT has worked with numerous clients in banking, finance and retail.
Citing one of their success stories, Parmi mentions a banking investment firm that needed expert guidance to rebuild their IT infrastructure in London. Hot Spring IT not only standardized the IT installation but also joined forces— with multiple Internet providers, Landlord, builders and contractors to get the entire project off the ground within the deadline. Pleased by their approach, the client CTO, even applauded by saying, “I have no hesitation in recommending Parmi and Hot Spring to other companies both as an IT provider and IT consultant for larger projects.”
With its strong commitment and excellent relationship, Hot Spring IT is gaining a lot of customer referrals, establishing a stronghold in the industry. Forging ahead, the firm is in continuous development mode, delivering best services keeping pace with technology.